PLEASE CHECK YOUR DELIVERY
‘When receiving a delivery if you are unable to check the product, please sign for it as UNCHECKED. If there has been a problem with the product in transit, this will allow us to resolve any issues with the courier company. If the product has been damaged in transit please contact us as soon as reasonably possible, you can contact via any durable medium including telephone, email or letter. If you contact by telephone we would recommend you follow this with an email.’
Please note some areas including Scotland (post codes KW,IV,HS), Isle of Wight, Jersey, Guernsey and the Isle of Man will need extra carriage.
Delivery Schedule
Due to Brexit we no longer ship to the EU or Northern Ireland.
We will always try to deliver your order right away, and we currently achieve a 1- 3 working days (Monday-Friday) delivery rate of 98.6%, but please make sure your address details are correct and if you know you are not going to be at the delivery point, please leave us instructions to finalise the delivery, we normally dispatch goods up to 2pm each working day, although at peak times, (especially Mondays), orders placed after 12 noon may be rolled over to the next days dispatch from our warehouse due to higher than normal volumes.
Saturday Delivery Bolt Ons – Available for all orders placed before our carrier cut off time, which is currently 11am on Fridays – this additional charge is set at two weight limits due to carrier limitations, and by the nature of Saturday deliveries, this service in not a guaranteed service, although currently our delivery rate is 94%.
This extra carriage charge will ONLY apply if you require Saturday delivery to our normal areas, delivery outside of our normal areas, (post codes AB, FK, IV, KW, PA, PH, HS, KA, ZE, TR, DD), Isle of Wight, Isle of Man, Scilly Isles, Europe, Channel Islands etc. Will require additional costs, or be un-available due to the geographic limitations.
Due to Brexit we no longer ship to the EU or Northern Ireland.
If you live in a rural area or you generally have difficulty with home deliveries, you can always specify your place of work to receive your delivery. If you know that there is restricted access for deliveries, please inform us, so that we can pass these restrictions on to our Carrier. The more information we have ensures we maintain our delivery schedule, and your expectations. Some rural deliveries will be sent via Royal Mail as this is the most effective method of delivery.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK, 20% VAT is included. We show the breakdown element at the shopping cart stage, and a VAT invoice is emailed to you as your proof of purchase, along with a second copy which normally accompanies the goods if shipped from our warehouse.
Credit Card Security
We process all online transactions via Stripe or Paypal Secure Servers, this may from time to time mean that we have to contact you directly if there is a problem, or any extra charges that may be applicable. so please ensure you leave us your best contact information during working hours.
Guarantee
We guarantee your satisfaction.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2014 provides consumers with a 14 day cancellation period. Please let us know as soon as reasonably possible if you wish to cancel and return the goods to us. Once we have received the goods we will refund your payment within 30 days
Reaching Us
If you need to reach us, please email us on accleisure@aol.com we have a policy to responding to all emails within 1 working day where possible, alternatively our contact is 01268 776690(standard rate call charges).
Our technical support line 01268 776690 is also available should you need chemical or specific engineering advice relating to the product we sell.